Euro Oil Privacy Policy

 

LAST UPDATED: JULY 2024

We appreciate your interest in data protection and your trust in our platform. Our goal is to offer you a transparent and straightforward understanding and explanation of how we handle your data processing and the privacy measures we implement across our mobile application and associated services (collectively referred to as the "platform"). We are committed to deliver an exceptional customer experience while ensuring the utmost safeguard of your personal information. Our practices are guided by the principles of trust, transparency, and integrity ensuring that your data is handled responsibly and in compliance with all relevant regulations. Your confidence in our platform empowers us to provide you with outstanding service, and we are dedicated to maintain the highest standards in data protection.

Introduction.

The Euro Oil mobile application provides users with a seamless experience for discovering Euro Oil stations, making cashless payments, managing digital wallets, accessing emergency assistance, and participating in loyalty programs. The App offers features like geolocation for easy station discovery, personalized recommendations, real-time updates, and promotional notifications.

Features and Services.

Welcome to the Euro Oil mobile application! Euro Oil is more than just a fuel service app; it is a comprehensive platform designed to cater to a variety of your needs. Our app includes the following features:

  • Fuel Station Locator: Effortlessly find the nearest Euro Oil fuel stations using real-time geolocation tracking technology and navigation assistance.
  • Mobile Payments: Make Secure and convenient payment for fuel and other services directly through the app, using its various payment methods, including credit/debit cards and mobile wallets.
  • Loyalty Program: Earn and redeem loyalty points with every purchase, and track your points and rewards through the app.

 

  • Profile Management: Manage your personal profile, including your contact information, preferences, and transaction history.
  • Notifications and Alerts: Receive timely notifications about promotions, discounts, and important updates.
  • Emergency Assistance: Access emergency contact information and services quickly in case of an urgent situation.
  • Admin Portal: For business users, our admin portal offers extensive management capabilities, including transaction monitoring, loyalty program management, and customer engagement tools.
  • Gamification: The App includes gamified activities to enhance user engagement and loyalty.

By using the Euro Oil mobile application, you acknowledge and consent to the collection and use of your information as outlined in this policy. If you do not agree with the terms of this policy, we recommend refraining from using the app.

1.  INFORMATION WE COLLECT.

1.  Personal Information.

Personal Information refers to any data that Euro Oil can reasonably use to identify you, either on its own or when combined with other information. Data that is anonymized or de-identified to the extent that it cannot be used to identify you is not considered Personal Information.

We may process the following categories of Personal Information in connection with our Services:

  1. Contact Information: This includes details such as your name, address (such as home or work), email address, phone number, and other contact information you provide to us.
  2. Account and Profile Information: This includes your username, login credentials, privacy settings, notification preferences, profile pictures, subscription details, and any other information you add to your Euro Oil profile. It may also include identifiers linked to your account and data received from third-party platforms or authentication services connected to our app.

 

  1. Communications: This includes the content of in-app messages with Euro Oil, communications regarding our services, customer support inquiries and responses, the date and time of interactions, the communication method or channel used, call recordings (if applicable), and any outcomes, actions, or resolutions resulting from these interactions, as well as other related information.
  2. Payment Information: This includes details such as credit or debit card information and the payment methods or services (e.g., mobile wallets) used for transactions through our services. While most payment information is stored and processed by our third-party payment processors, we may retain limited payment-related details, such as the last four digits of your payment card, the name of the financial institution, and the payment service used.
  3. Activity and Transactions: This includes details about your purchases, transaction history, the use of promotional codes and discounts, interactions with app features and functionality, responses to surveys or market research activities, and participation in promotions or contests.
  4. Geolocation Information: If you have granted consent by enabling location access, we may collect and store your precise location information, including when our app is running in the foreground (open and on screen) or background (open but not on screen). You can still use our services without sharing your precise location; however, this may affect your experience with certain features.
  5. Device Information: If you have granted consent by enabling location access, we may collect and store your precise location information, including when our app is running in the foreground (open and on screen) or background (open but not on screen). You can still use our services without sharing your precise location; however, this may affect your experience with certain features.
  6. Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience, analyze app usage, and provide personalized content. You can control the use of cookies through your browser settings.

 

  1. Usage Data: Usage Data is collected automatically when using the Euro Oil application. This data may include information such as your device’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. When you access the Service through a mobile device, we may automatically collect certain information, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, unique device identifiers, and other diagnostic data. We may also collect information that your browser sends whenever you visit our Service or when you access the Service through a mobile
  2. Information Collected While Using the Application: With your prior consent, while using the Euro Oil application, we may collect your location data, Information from your device’s phone book (contacts list), Pictures and other media from your device’s camera and photo library. We use this information to provide and enhance features of our Service and to improve and customize our Service. The data may be uploaded to the Company’s servers and/or a Service Provider’s server or it may simply be stored on your device. You can enable or disable access to this information at any time through your device settings.

2.  HOW WE USE YOUR INFORMATION.

 

Depending on the services you use and how you interact with us, Euro Oil may use your personal information in the following ways:

  1. To Provide and Customize Euro Oil Services: This includes enabling payments, processing transactions, recommending stations based on your searches, location, and transaction history, facilitating participation in promotions, offering special deals, and personalizing your overall experience.

 

  1. To Provide Customer Support: This includes exchanging communications, investigating, analyzing, and remediating support issues related to our services, evaluating customer support interactions and making improvements based on feedback.
  2. To Develop, Analyze, and improve our Services: This includes debugging and troubleshooting, understanding how you and other users interact with our services, analyzing preferences, enhancing existing features, and creating new services or initiatives to better meet your needs.
  3. To Advertise and Promote Euro Oil and our Services: This includes displaying advertisements related to our services on our platform and on third-party websites, enhancing and implementing marketing campaigns, and analyzing the effectiveness of our advertising efforts.
  4. To Allow or Facilitate Communications with Euro Oil: This includes sending communications related to our services, updates, transactions, and any changes to your account, as per our terms, or policies.
  5. For Authentication, Integrity, Security, Quality, and Safety: This includes verifying your account and identity as necessary, ensuring secure payments, detecting and preventing malicious or illegal activities, such as fraud, malware, bugs, and unsafe experiences, and maintaining the overall security and integrity of our services.
  6. For Legal Reasons and Policy Compliance: This includes complying with applicable laws, responding to valid legal requests, enforcing or investigating potential violations of our terms, policies, or legal agreements, and monitoring or addressing any actual or alleged illegal activities related to our services.
  7. Emergency Assistance: This includes to provide you with emergency contact information and assistance when needed.
  8. Analyze Usage and Performance to Develop New Features: This includes collecting and analyzing data on how users interact with the app, helping us identify areas for improvement and prioritize the development of new features to enhance the user experience.

3.  SHARING YOUR INFORMATION.

 

We do not sell or rent your personal information to third parties. However, we may share your information with:

  1. Service Providers: We may share your information with particular trusted service providers who assist us in improving the quality and efficiency of our services. This includes payment processors, cloud storage providers, and analytics services. These providers are granted access only to the information necessary to perform their specific tasks and are obligated to comply with strict data protection standards.
  2. Business Partners: We may share your information with trusted business partners to process and complete transactions. This includes your name, contact information, transaction details, and any specific instructions you provide. We have strict agreements in place to ensure that your information is handled securely and responsibly.
  3. Legal Requirements: We may disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes. We may also share it if we believe, in good faith, that disclosure is necessary to comply with laws, regulations, or legal requests.
  4. Business Transfers: In the event of mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. The acquiring entity will be obligated to protect your data and use it in accordance with the purposes for which it was originally collected.
  5. Third Parties: We may also collaborate with third parties, such as consultants, lawyers, or tax advisors, who process your personal data for legal purposes or to protect our interests. However, we do not sell or rent your personal data to third parties without your explicit, informed consent.
  6. Prosecuting Authorities, Courts, and Other Public Bodies: We may share your personal data with law enforcement agencies, government authorities, and regulatory bodies to comply with legal or regulatory obligations, prevent harm, or enforce legal claims.

4.  DATA SECURITY.

 

We implement strong security measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

 

●       Encryption of sensitive data during transmission.

 

Encryption converts your data into a secure format that can only be accessed by authorized parties. When you enter personal information, such as payment details or login credentials, it is encrypted before being transmitted over the internet. This process ensures that your information remains confidential and protected from potential cyber threats. By using advanced encryption protocols, we create a secure communication channel that prevents unauthorized access as your data travels between your device and our servers. This layer of security is essential for safeguarding your privacy and sensitive information during transmission, reflecting our commitment to providing a secure and trusted user experience.

 

●       Regular security assessments and audits.

 

  1. We are committed to maintaining the highest standards of data security to protect your personal information. To achieve this, we conduct regular security assessments and audits. These processes involve thoroughly evaluating our security practices, systems, and infrastructure to identify potential vulnerabilities and areas for improvement. Security assessments allow us to proactively detect and address weaknesses that could be exploited by malicious actors, ensuring that our defenses remain strong and up-to-date.
  2. Audits, on the other hand, involve a thorough review of our security measures, as well as our compliance with industry standards and regulatory requirements. Through regular audits, we ensure that our protocols are being properly and effectively implemented. Both our internal security team and external experts conduct these assessments and audits, offering an unbiased evaluation of our security posture.
  3. This continuous evaluation and improvement of our security measures enable us to maintain a robust defense against emerging threats, ensuring that your personal information remains consistently protected.

 

●       Access controls to restrict access to your information.

 

We implement strict access controls to protect your personal information from unauthorized access. These security measures limit who can view or use specific resources within our systems. By enforcing these controls, we ensure that only authorized personnel such as employees who need access to perform their job duties can view your personal data. We use a combination of authentication methods, including passwords, biometric verification, and multi-factor authentication, to verify the identity of users attempting to access sensitive information. Additionally, access permissions are assigned based on roles and responsibilities, ensuring that employees only have access to the information necessary for their specific tasks. Regular reviews and updates of access permissions help us adapt to changes in job roles and prevent unauthorized access. These measures are crucial in reducing the risk of data breaches and preserving the confidentiality and integrity of your personal information. By strictly controlling access, we reaffirm our commitment to safeguarding your data and ensuring its use for legitimate, authorized purposes only.

 

●          Secure Storage Solutions.

 

We employ robust storage solutions to protect your data, ensuring it is shielded from unauthorized access, loss, or corruption. These solutions use advanced technologies and practices to securely store your personal information, including encrypted databases and secure servers that convert your data into a coded format, accessible only to authorized individuals with the correct decryption keys. Our storage systems are equipped with redundancy and backup mechanisms to prevent data loss in the event of hardware failures or other unforeseen incidents. We enforce strict access controls to limit who can access and manage these storage systems, ensuring only authorized personnel handle your data. Additionally, we apply regular security updates and patches to our storage infrastructure to protect against emerging threats and vulnerabilities. By implementing these secure storage solutions, we are committed to maintaining the confidentiality, integrity, and availability of your personal information, ensuring it is managed with the highest level of security for your peace of mind.

5.  YOUR RIGHTS AND CHOICES.

We provide tools and processes that allow you to manage and make decisions regarding your personal information. Depending on your jurisdiction, and subject to certain exceptions, exemptions, and restrictions, you or your authorized agent may exercise the following rights:

i.              Access, Update, or Delete Your Personal Information.

You have the right to access the personal information we hold about you, enabling you to review and verify the data we have collected. If any of your information is inaccurate or outdated, you may request corrections to ensure its accuracy. Furthermore, you may request the deletion of your personal information from our systems, provided there are no legal or operational requirements for us to retain it.

ii.              Opt-Out of Marketing Communications.

If you prefer not to receive marketing communications from us, you have the option to opt out. You can unsubscribe from promotional emails and notifications at any time by following the instructions provided in these messages. We respect your preferences and will ensure that you no longer receive unwanted marketing communications.

iii.                    Request Restrictions on the Processing of Your Personal Information.

You have the right to request that we restrict the processing of your personal information under certain circumstances. For instance, if you dispute the accuracy of your data or believe the processing is unlawful but prefer restriction over deletion, we will honor your request to the extent permitted by applicable law.

iv.              Object to the Processing of Your Personal Information.

 

You have the right to object to the processing of your personal information, particularly if it is being processed for direct marketing purposes or based on our legitimate interests. If you raise an objection, we will stop processing your data unless we can demonstrate compelling legitimate grounds for the processing or if it is required for legal purposes.

v.              Request Data Portability.

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. This allows you to transfer your data easily to another service provider. Upon your request and where technically feasible, we will provide the information to you or directly to another organization as specified.

6.  CHANGES TO THIS PRIVACY POLICY.

We may update this Privacy Policy periodically. Any changes will be communicated by posting the updated Privacy Policy on this page and revising the "Last Updated" date at the top. We encourage you to review this Privacy Policy regularly to stay informed about any updates. Changes to this Privacy Policy will take effect upon being posted on this page.

7.  CHILDREN’S PRIVACY.

Our services are not intended for individuals under the age of 13 (or the minimum age required by applicable local law), and we do not knowingly collect personal information from children under this age. If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete it from our records.

8.  INTERNATIONAL DATA TRANSFERS.

The Euro Oil app is based in Pakistan, and the information we collect is governed by Pakistani laws. Your information may be transferred to, stored, and processed in countries outside your own. We take appropriate measures to ensure that any transfer of personal information complies with applicable laws and aligns with this Privacy Policy.

 

9.  DATA RETENTION.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. This includes:

  • Fulfilling Services: Providing and improving our services to
  • Legal Obligations:    Complying    with    legal    and    regulatory requirements.
  • Dispute Resolution:    Resolving    disputes   and   enforcing   our

Once your personal information is no longer required for these purposes, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws. By retaining your personal information only as long as necessary, we ensure that we minimize the risk of unnecessary data exposure and uphold our commitment to data protection.

If you have any questions or concerns about our security measures or data retention practices, please feel free to contact us. Your trust is our priority, and we are committed to handling your personal information with the highest standards of care and security.

 

 

Your Responsibility.

Protecting your personal information is also your responsibility. We encourage you to take precautions, such as using strong passwords, enabling multi-factor authentication, and being mindful of the information you share online. If you believe your Euro Oil account or any interaction with us is no longer secure, please contact Euro Oil support immediately, as outlined in the "How to Contact Us" section of this policy.

10.  THIRD-PARTY SERVICES.

Our services may include links to third-party websites, products, or services. These third-party services are not covered by this Privacy Policy, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you engage with.

11.  CONSENT.

By using Euro Oil’s services, you consent to the collection, use, and sharing of your personal information as outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using our services.

12.  CONTACT US.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at 2nd Floor, Fountain Avenue, 64-A Main Boulevard Gulberg, Block H Gulberg 2, Lahore, Punjab.

Or contact our customer support team at Info@euro.com.pk